Terms & Conditions

Shipping and turnaround
In stock items ship out within 2-4 business and custom made items will ship within 2-3 weeks unless otherwise noted. If you need a custom piece sooner, please do not hesitate to contact us. We will do our best to assist your needs.

Planet Kasumi will ship to the address specified during checkout. Shipping charges are calculated upon checkout. All items are shipped USPS Priority Mail. Delivery times will vary. US delivery is 2-5 business days. International delivery is 1-2 weeks. If you would like to expedite shipping please contact us.
Planet Kasumi accepts unused items in their original condition and packaging within 10 days of purchase for a full refund. Please note, we do not refund shipping charges. All returns must be pre-approved. You must first notify us by email before you ship the item. Please understand that if Planet Kasumi is contacted after this time we will not be able to issue a return. Returned items must be received by Planet Kasumi within two weeks in new condition with original packaging. Planet Kasumi does not accept returns on any custom or sale items. The customer is responsible for all return shipping costs and should send exchanges to:

Planet Kasumi
20 Menlo pl. 
CA 94707, USA